All about Buying Your New Mattress

  1. Why buy a new mattress?

You’re ready for a new mattress if:

  • You wake up tired and sore
  • You wake up with back and/or shoulder pain
  • Your current mattress is uneven, lumpy and/or sags over the edges of your cot
  • Your mattress is soiled or stained
  • If you are not comfortable with your existing mattress


  1. Why order your new mattress from us?

You have a wide choice of mattresses – based on their composition, firmness, size and thickness. At Fibroflex.com, you even have the freedom of ordering a customized product, unique to your requirements.

Quality guarantee:

We have highly specialized quality control measures that ensure that the product is up to the best of industry standards when you receive the product.

All products have been designed and manufactured to exacting standards for maximum comfort.

Real assistance:

Our experienced mattress sales personnel can be contacted over the phone for assistance or queries. Simply call +91-9952091764, 10am to 6pm, Monday-Friday. Or email us (contactus@fibroflex.com) and we will get back to you.

Detailed information:

All products and their features are described in detail to help you make an educated and informed decision when buying from us.


  1. How do I buy a mattress from Fibroflex.com?

At Fibroflex.com buying a mattress involves a few simple steps:
Step 1: Choose your mattress:

We understand that you intend to have a satisfying, restful relationship with your mattress and endeavour to assist you in this task. We have an interactive website where you may view all our products and their features. For detailed help, please go through the Fibroflex.com ‘Mattress Buying Guide’. You can also read articles on our Fibroflex blog for further assistance.

Step 2: Add to cart

Once you’ve decided on the product, select your mattress size. Check if we ship to your area by entering your pin code and add it to cart. Proceed to checking out the cart by clicking the ‘Checkout’ button. Enter address details. Continue by clicking the ‘Confirm Order’ option and proceed to payment.

Step 3: Click to Pay

Once all information has been submitted, you will be directed to our payment gateway. You may choose the mode of payment there and proceed with the purchase. After payment has been accepted, your Order Confirmation will be generated & emailed to you.

Step 4: Product delivery

Your mattress will be delivered at your doorstep within the time frame specified on the website. Please go through ‘Shipping / Delivery’ for more details.


  1. Can I change my order before delivery? Can I return and exchange my product? Can I cancel my order?

For all queries relating to returns, exchanges and cancellation, please go through our ‘Shipping / Delivery’ page for pertinent details.

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